New Customers
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What & Who is Uptown Girl Designs
Please read the About page for our story!
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What is so different about Uptown Girl Designs than any other greeting card site?
Uptown Girl Designs strives for high-quality, unique & chic designs without the "uptown" prices! We also promise that no two cards will ever e alike! Even though you may find a design you love the final design you receive will be completely unique to you. And unlike other companies where you enter in your information and upload a photo into a template, we will work closely together throughout the design process to ensure you are receiving a one-of-a-kind product that you are 110% happy with!
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Do you have customer testimonials?
YES! You can read the rave reviews from our fabulous customers on our homepage.
Ordering
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How does it work?
Please review our Process page for detailed information on everything from getting in queue for the proof process to finalizing your order.
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Is there a minimum amount of cards that can be ordered?
Our cards are sold in sets of twenty-five, with a minimum requirement of one set. You have the option to add on an extra 5, 10 or 15 cards to set.
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What is the largest quantity you can handle?
We currently can accommodate orders up to three hundred. Please contact us at orders@uptowngirldesigns.com to place an order above three hundred.
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Do you offer rush processing?
Due to the highly personalized experience at Uptown Girl Designs we currently do not offer rush processing for receiving a proof. Unfortunately we are also unable to rush the printing process.
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Where can pricing be found?
All galleries have the prices listed along with each sample. You can also view our Pricing page for detailed information.
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What payment methods do you accept?
Upon checkout you will be automatically directed to PayPal. PayPal is a completely secure checkout that accepts all major credit cards and debit cards and you do not need to have an account to use PayPal.
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Do you charge sales tax?
We ship all orders from New Jersey and are required by law to charge 7% sales tax on all purchases shipped within the state of New Jersey. All orders shipped to destinations outside of New Jersey are exempt from this tax.
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What if I am not 110% happy when I receive my order?
Please read our Terms of Service page for more information on our Return Policy
Proof Process
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How long is the proof process?
We know once you place an order for a proof you are very excited to see the design. We make all attempts to get you a proof within 3 business days. Please review our proof schedule for more information.
Please note, we must have received all pertinent information AND photos by 3:00 p.m. EST to be placed in the proof schedule on that day. If the timestamp we receive is 3:01 p.m. EST you will be placed in the next day's proof schedule.
Also note that during times of high volume the proof schedule may change. You will receive an e-mail to the address provided with a date to expect your proof.
If at any time you feel that your proof time has passed please e-mail us at orders@uptowngirldesigns.com immediately.
We also ask that you please be as detailed as possible when we are going through the proof process. Don't be shy! The more details, the better! Do you love a certain font or a color scheme? Let us know and will accommodate where we can.
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Do you offer rush processing?
Due to the highly personalized experience at Uptown Girl Designs we currently do not offer rush processing for receiving a proof. Unfortunately we are also unable to rush the printing process.
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Can I check my proof order status?
We have an open door policy here at Uptown Girl Designs so feel free to e-mail us at orders@uptowngirldesigns.com at any time to receive an update on your proof order status.
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Do you offer a printed proof?
No, we do not offer a printed proof, but you will receive a link to the e-mail address provided to review a digital proof.
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How do I view my proof once it is ready?
You will receive an e-mail to the address provided with a link to view your proof.
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What if I am not 110% happy with the proof?
Once you receive the link to your proof, you have the option to keep that design and you can receive up to 3 edits at no further cost to you or you can request a 2nd design that will also receive 3 edits at no further cost to you. (Please note, you will incur a charge of $10.00 for every edit after the allotted 3 edits. Also note, that if you opt for a 2nd design you must allow for 3 more business days for the new proof. ) These options ensure that you will be completely happy with the final design.
Photo Submission
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What photo format is supported?
We currently allow for .jpg files only.
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Is there a size limit for upload?
Please limit your photos to 10MB or less.
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Can I send the photos I want to use via regular mail?
No, we only accept digital photos.
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What kind of photos can be used?
Please send us digital photos that are 10MB in size or less. Keep in mind that you want the photo to be the centerpiece of your card and the quality of your photos can really make all the difference. Please send us clear, original and unedited versions of each photo you would like to use.
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Can I use professional photos or photos taken at a studio?
Uptown Girl Designs respects and upholds the legal rights of photographers and image authors. It is UNLAWFUL for us to reproduce images that are copyrighted without the express written permission of the person or entity that created the original work. If you have a copyrighted image, please contact the photographer to request a signed copyright release; once provided, we will keep this for our files.
If you choose to scan your professionally taken images on your own, for the sole purpose of making copies, you are assuming the legal risk for violating any copyright.
VERY IMPORTANT: If you have been provided printable resolution images on CD from your photographer, we do not need a copyright release for these images. However, it should be noted that it is not always the intent of the photographer to provide a "blanket release" even if they have supplied these images to you. By submitting these images to us, you agree to assume full responsibility if any conflicts arise with the photographer.
If you have a studio image that does not indicate who created the work and you are not aware who created the work, you may be able to claim that the work you are requesting is for "fair use", and that you are unaware, or unable to contact the photographer.
Copyright indemnification. Purchaser agrees to hold harmless Uptown Girl Designs for all costs, expenses, attorney's fees or judgments resulting from any claims or lawsuit made against Uptown Girl Designs for any grounds claiming that the work violates any copyright or proprietary right of any person or entity.
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Will you edit my photos?
We will edit your photos to enhance it for optimal printing results. Our designer's edits include, red eye removal, cropping, brightening, sharpening, and color level adjustment. We also will convert your photos from color to black & white or sepia at no extra cost.
Special Services
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Can I pre-order envelopes?
You sure can! Order your envelopes now and then place your custom order when you are ready. This is especially helpful for the mom-to-be! To pre-order envelopes click here.
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Do you offer recipient name and address printing on evenelopes or any type of direct mail services?
We currently do not offer these services.
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Do you offer gift certificates?
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"I love my cards but, Yikes, I didn't order enough!" Can I order more?
YES! We will keep your design on file for 90 days, so when you are ready for more please e-mail us at orders@uptowngirldesigns.com. Please keep in mind the order minimum for each product.
Shipping & Handling
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What are your shipping costs and what carrier do you use?
Uptown Girl Designs ships most products via USPS by 2-day Priority Mail for delivery within the continental U.S. The costs for shipping are as follows:
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Do you offer expedited shipping?
Currently we ship almost all products by 2-day Priority Mail via the USPS. If you would like to upgrade to Express Mail Delivery the cost is $40.00. Orders placed by 3:00 p.m. requesting Express Mail Delivery will arrive on the next business day by 3:00 p.m. EST. Orders placed after 3:00 p.m. EST will be placed into the next day's Express Mail Delivery shipping queue. Please note, this shipping timeframe only applies to the actual time in transit once your order has left our facility. It does not include the actual time required for printed which will be 4-5 business days.
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Do you ship internationally?
We currently offer ground shipping to our Canada customers for a flat rate of $20.00 USD. The time in transit for ground shipping to Canada is 7-10 business days.
If you live outside of the U.S. or Canada and would like to place an order please contact us at orders@uptowngirldesigns.com and we will be more than happy to get you a quote for shipping.
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When will my order ship?
Most orders will be shipping within 4-5 business days of an order being submitted due to printing schedules.
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Do you offer shipping insurance?
Yes, you can choose to have your package insured for a small fee of $4.00 upon checkout. We highly recommend you purchase shipping insurance to protect against any damage or theft. Once a package has left our facility we are not responsible with what may occur in transit to you.
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How can I track my order once it has been shipped?
We will notify you at the e-mail address you have provided once your order has been shipped, along with a USPS tracking number.
Terms of Service
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What is your order cancellation policy?
Please review our Terms of Service page for more information on our Cancellation Policy.
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What is the return policy?
Please review our Terms of Service page for more information on our Return Policy.
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What is the privacy & security policy?
Please review our Terms of Service page for more information on our Privacy & Security Policy.
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How is my personal information used?
Your privacy is extremely important to us! Please review our Terms of Service for more information on our Privacy & Security Policy.
